JarZoo ensures transparency and adherence to all applicable laws regarding transactions made on our platform. These Terms and Conditions outline your rights, obligations, and the framework for purchases on our website.

1. General Information

These terms and conditions apply to all purchases made through JarZoo, operated by Hellographic AB. By placing an order, you confirm your acceptance of these terms. The latest version is always available on our website.

2. Company Details

• Company Name: Hellographic AB
• Trade Name: JarZoo
• Address: Påsgatan 8, 553 30 Jönköping, Sweden (not a return address)
• Email: support@jarzoo.com

3. Approval and Updates to Terms

Placing an order signifies your acceptance of these terms and conditions. JarZoo reserves the right to update these terms at any time. Updates will take effect upon publication on the website. Continued use of our services constitutes acceptance of the updated terms.

4. Ordering and Products

Placing an Order

• Orders can be placed via the JarZoo website following the provided instructions.
• A binding agreement is established upon receipt of an order confirmation email.
• If we cannot fulfill your order, you will be informed promptly, and no charges will be applied.

Eligibility

• Orders can only be placed by individuals aged 18 or older.
• Orders placed on behalf of a company must be submitted by an authorized representative.

5. Pricing and Payment

Pricing

• All prices are listed in local currency, inclusive of VAT.
• Shipping costs are calculated at checkout and are not included in the listed product prices.
• JarZoo reserves the right to adjust prices or correct errors at any time. Orders placed before price adjustments will not be affected.

Payment Methods

We accept the following payment methods:

• Debit and Credit Cards
• Online Bank Transfers
• Invoice (subject to credit approval)

6. Shipping and Delivery

Delivery Process

• Orders are dispatched within 1-3 business days if items are in stock.
• Delivery times vary based on the shipping destination.

Unclaimed Packages

• If a package is not collected and returned to us, a handling fee of €20 will be charged and deducted from your refund.

7. Returns and Cancellations

Right of Withdrawal

You have the right to cancel your purchase within 14 days of receiving your order, as per EU consumer protection regulations.

Return Process

To initiate a return, visit our return portal. Return shipping fees start at €5 and will be deducted from your refund. Items must be returned in original condition and packaging.

Exclusions from Return

The following items cannot be returned:

• Perishable goods (e.g., food, plants).
• Customized or personalized products.

8. Privacy and Data Protection

JarZoo complies with GDPR and values your privacy. Personal data is used solely to process orders and enhance your shopping experience. For more details, please see our Privacy Policy.

9. Governing Law and Disputes

These terms are governed by Swedish law. Any disputes will be resolved under Nordic consumer protection regulations.

10. Changes to These Terms

JarZoo reserves the right to update these Terms and Conditions to reflect changes in legal requirements or business practices. The most current version will always be available on our website.

11. How to Contact Us

If you have questions about these Terms and Conditions, contact us:

• Email: support@jarzoo.com
• Address: Påsgatan 8, 553 30 Jönköping, Sweden

This version of the Terms and Conditions was last updated on 2024-11-21.